About us

The Coventry Building Society Arena has solidified its status as a UK venue, drawing over 1.3 million visitors annually with its diverse array of events. More than just a stadium, the Arena offers cutting-edge facilities, including a state-of-the-art conference centre, exhibition spaces, and onsite hotel accommodations. Whether hosting a corporate event, a major exhibition, a star-studded concert or a major sporting event, the Arena is equipped to deliver every experience with unrivalled style and precision.

As the proud home of Coventry City Football Club, the Arena is deeply woven into the fabric of Coventry’s football culture. With a rich and storied history, within English football, it’s here that unforgettable goals are scored, and legendary matches unfold. The Arena stands as the heart and soul of Coventry City, where fans gather to create memories that will last a lifetime.

·       Our vision is to be the UK leading multipurpose venue which offers endless possibilities.

·       Our purpose is to deliver the best times for our Business, Entertainment, Sports and People

At Coventry Arena Retail Ltd our mindset is to obsess over the customer, operate with excellence and be the best team. To achieve this, we live by our values:

Own it                     Be relevant                Think without limits 

Do you want to excite the world of Hospitality?

We bring together a portfolio of Hotel assets and brands under a common philosophy cantered around delivering exceptional customer experiences, nurturing talent and smart investment to drive superior performance and growth.

About the role

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a guest experience, you’ll also create the warm atmosphere that makes our guests feel at home in the hotel.

Some of the duties you’ll undertake in this varied role include - telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead.

About you

The Night Receptionist welcomes all guests and takes care of them from arrival through to departure.

There will be a wide range of tasks to perform during the night shift, such as:

·         To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.

·         To ensure all guests details required are taken correctly.

·         To ensure all account postings are accurate and necessary paperwork produced.

·         To ensure an accurate cashiering balance is performed at the completion of shifts with no discrepancies left behind.

·         Ensure security procedures are maintained according to policy.

·         Complete Express Check out departures to ensure Housekeeping Department is fully aware of the vacant rooms.

·         To ensure Hotel foyer is clean and tidy at all times.

·         To ensure Anecdote is clean and tidy before breakfast service each morning.

The night receptionist works on 4 days on 4 days off basis on a 10 hour shift.

You will join the Front Office team, working in the Reception area of the hotel.

You will enjoy creating memorable experiences for our guests, ensuring the warmest welcome, demonstrating exceptional levels of customer service and great knowledge of all room categories and hotel facilities.

Are you friendly, positive, passionate and eager to be part of a team of likeminded professionals? Then this is the job for you.

Employee Welfare

Employee Assistance Program (EAP)* –Our EAP is provided by the Retail Trust Charity and includes a 24-hour wellbeing helpline, wellness hub, counselling and financial/legal support. Our support doesn’t just focus on physical health but mental wellbeing also.

24 Hour GP* – ZGP24 is a remote GP and second medical opinion service that provides you and your household members with timely access to medical advice, available 24/7, 365 days a year.

* Welfare support services are reviewed annually and may change from time to time.