About us

The Coventry Building Society Arena has solidified its status as a UK venue, drawing over 1.3 million visitors annually with its diverse array of events. More than just a stadium, the Arena offers cutting-edge facilities, including a state-of-the-art conference centre, exhibition spaces, and onsite hotel accommodations. Whether hosting a corporate event, a major exhibition, a star-studded concert or a major sporting event, the Arena is equipped to deliver every experience with unrivalled style and precision.

As the proud home of Coventry City Football Club, the Arena is deeply woven into the fabric of Coventry’s football culture. With a rich and storied history, within English football, it’s here that unforgettable goals are scored, and legendary matches unfold. The Arena stands as the heart and soul of Coventry City, where fans gather to create memories that will last a lifetime.

·       Our vision is to be the UK leading multipurpose venue which offers endless possibilities.

·       Our purpose is to deliver the best times for our Business, Entertainment, Sports and People

At Coventry Arena Retail Ltd our mindset is to obsess over the customer, operate with excellence and be the best team. To achieve this, we live by our values:

Own it                                    Be relevant                        Think without limits 

Overview

We bring together a portfolio of Hotel assets and brands under a common philosophy cantered around delivering exceptional customer experiences, nurturing talent and smart investment to drive superior performance and growth.

Job Overview

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Breakfast Supervisor, you’ll not only be the person they rely on to offering warm welcome, local insights and anticipate every detail of a guest experience, you’ll also create the warm atmosphere that makes our guests feel at home in the hotel.

Some of the duties you’ll undertake in this varied role include – Supervising the team, coaching and mentoring the team, rota planning, maintaining breakfast standards, telephone enquiries, breakfast reservations, preparing taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead.

Roles and Responsibilities:

Ø Supervise Food and Beverage Breakfast Outlet operations

Ø Communicate and delegate tasks to the team

Ø Ensure compliance of brand standards

Ø Manage guest queries in a timely and efficient manner

Ø Represent needs of the team

Ø Assist Hotel General manager with achieving financial targets

Ø Training and development of Food and Beverage team members

Ø Assist with annual and mid-year appraisals with team members under your responsibility

Ø Comply with hotel security, fire regulations and all health and safety legislation

Ø Be environmentally aware

Ø Assist other departments wherever necessary and maintain good working relationships

Person Specification:

You enjoy supervising and delivering operations smoothly and efficiently, dealing with guests’ queries and complaints, and creating memorable experiences for our guests and colleagues. You will work closely with the management team, deputising in their absence, and working towards common goals.

Are you an ambitious Food & Beverage professional looking to develop your leadership skills and passionate about guiding your team to success? Do you have excellent communication, coaching, and problem solving skills? Then this is the job for you!

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

Hospitality Integrity Leadership Teamwork Ownership Now

The most recognised name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

Employee Welfare

Employee Assistance Program (EAP)* –Our EAP is provided by the Retail Trust Charity and includes a 24-hour wellbeing helpline, wellness hub, counselling and financial/legal support. Our support doesn’t just focus on physical health but mental wellbeing also.

24 Hour GP* – ZGP24 is a remote GP and second medical opinion service that provides you and your household members with timely access to medical advice, available 24/7, 365 days a year.

* Welfare support services are reviewed annually and may change from time to time.