About us

The Coventry Building Society Arena has solidified its status as a UK venue, drawing over 1.3 million visitors annually with its diverse array of events. More than just a stadium, the Arena offers cutting-edge facilities, including a state-of-the-art conference centre, exhibition spaces, and onsite hotel accommodations. Whether hosting a corporate event, a major exhibition, a star-studded concert or a major sporting event, the Arena is equipped to deliver every experience with unrivalled style and precision.

As the proud home of Coventry City Football Club, the Arena is deeply woven into the fabric of Coventry’s football culture. With a rich and storied history, within English football, it’s here that unforgettable goals are scored, and legendary matches unfold. The Arena stands as the heart and soul of Coventry City, where fans gather to create memories that will last a lifetime.

·       Our vision is to be the UK leading multipurpose venue which offers endless possibilities.

·       Our purpose is to deliver the best times for our Business, Entertainment, Sports and People

At Coventry Arena Retail Ltd our mindset is to obsess over the customer, operate with excellence and be the best team. To achieve this, we live by our values:

Own it                      Be relevant                   Think without limits 

Overview

The successful candidate will be responsible for ensuring, as far as reasonably practicable, the safety of all persons attending events at The CBS Arena in accordance with the terms and conditions of the General Safety Certificate and the Club’s Policy for Spectator Safety, through the established procedures and protocols. Operating and monitoring of suitable systems and controls, maintaining compliance with all relevant legislation and best practice.

Key Tasks and Responsibilities include:

• Assisting the Safety Officer with planning and managing all matchday and event safety matters affecting the Club/Stadium.

• Establishing, maintaining and reviewing Safety Policy in line with changes in legislation, best practice and identified problems through appropriate risk assessment.

• Ensuring that the provisions of the General Safety Certificate issued by Coventry City Council are acted upon.

• Maintain compliance with all requirements of the ‘Safety at Sports Grounds’ legislation (The Green Guide) and other advisory documents issued by the Sports Ground Safety Authority.

• Consult with representatives of West Midlands Police, Fire and Rescue Service, West Midlands Ambulance Service and Local Authority regarding spectator safety and security.

• Attending Safety Advisory Group meetings representing Club interests.

• Liaising with the Emergency Services in the event of critical incidents and keep senior Club officials fully informed of developments.

• Oversee and review Stewarding requirements and deployments for Matchdays to ensure number and quality of staff are met.

• Assisting with reviewing and implementing appropriate elements of Health & Safety Legislation in relation to crowd safety and large events.

• Carry out investigations and respond to customer complaints arising from safety & security activities.

• Regularly review the operation of the dept and implement actions to improve its effectiveness, keeping up to date with changes/trends in football and adopt best practice where appropriate.

• Liaise with the opposition Clubs safety team ahead of the fixture.

• Liaise with other departments ahead of match day to ensure the effective and smooth delivery.

• You will be required to work on all home match days and to work across all Club sites where necessary.

· This role is full time and includes weekend and the candidate must be flexible and adaptable to differing seasonal work patterns.

Management of Employees:

· Manage, motivate and develop team members so they can fulfil their responsibilities effectively.

• Agree training plans to identify areas for development and where appropriate provide mentorship.

• Participate in disciplinary, grievance and performance management processes in accordance with company procedures as required.

• Report welfare and safety matters, taking into account instructions and guidelines issued.

• Ensure the team works efficiently with other departments to guarantee the successful operation of the Club, attending meetings and providing support when necessary.

We are looking for an individual who has:

• Experience in similar role involving spectator safety and large crowds at big sporting events, in particular football.

• Level 4 qualification in Spectator Safety or equivalent, or Safety Management qualification or working towards qualification.

• Highly developed problem-solving skills, is resilient, works well in pressurised and stressful situations.

• Flexibility to deal with issues out of hours and at short notice.

• Strong interpersonal skills with the ability to communicate confidently with the public, contractors, employees at all levels in and outside the Club.

• Strong leadership, organisational and management skills, commercial awareness and excellent decision-making skills.

And who can:

• Interpret and implement policies as required.

• Develop relationships with people quickly, work to build longer term individual, team and department relationships, creating trust and credibility.

• Understand the financial and relationship management of your own area.

• Ensure that internal and external satisfaction is prioritised.

• Complete all necessary tasks required by you and the team, ensuring high standards are always achieved.

• Persuade others through a well-structured and well-reasoned case

• Develop a culture of continuous improvement and the ability to embed this ethos within your team.

• Foster a team approach both within and between departments assisting others where appropriate.

Employee Welfare

Employee Assistance Program (EAP)* –Our EAP is provided by Zurich Group Life and includes a 24-hour wellbeing helpline, wellness hub, counselling and financial/legal support. Our support doesn’t just focus on physical health but mental wellbeing also.

24 Hour GP* – ZGP24 is a remote GP and second medical opinion service that provides you and your household members with timely access to medical advice, available 24/7, 365 days a year.

* Welfare support services are reviewed annually and may change from time to time.